Privacy Policy
Honest Appliance Repair is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By accessing our website or engaging with our services, you consent to the practices outlined in this policy.
1. Information we collect
1.1 Personal information
- Contact details — name, phone number, email address, and physical address.
- Payment information — credit card details or other payment data, collected securely and not stored after processing.
1.2 Non-personal information
- Device information — browser type, IP address, and operating system.
- Website usage data — pages visited, time spent on our site, and other analytics.
2. How we use your information
- Provide, manage, and improve our services.
- Schedule and confirm appointments.
- Process payments and issue invoices.
- Communicate with you about service updates, promotions, or inquiries.
- Monitor website performance and enhance user experience.
- Comply with legal requirements or obligations.
3. How we protect your information
Honest Appliance Repair employs security measures to safeguard your personal information:
- Encryption — secure transmission of sensitive data, such as payments, through SSL encryption.
- Access control — only authorised personnel have access to your information.
- Secure storage — personal data is stored on secure servers protected by industry-standard security protocols.
Despite these measures, no method of transmission or storage is completely secure. We encourage you to take precautions to protect your data as well.
4. Sharing of information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service providers — with trusted third-party partners who assist us in delivering services, such as payment processors and technicians.
- Legal compliance — if required by law or to protect our rights and interests.
- Consent — with your explicit consent for specific purposes.
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to recognise you on return visits, track website usage and analytics, and personalise your experience. You can manage or disable cookies in your browser settings, but doing so may limit certain website functionality.
6. Third-party links
Our website may contain links to third-party websites. Honest Appliance Repair is not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing personal information.
7. Your rights
- Access and request a copy of your personal information.
- Correct or update any inaccuracies in your data.
- Opt out of marketing communications at any time.
- Request the deletion of your personal data, subject to legal or contractual obligations.
To exercise these rights, please contact us using the details below.
8. Children's privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of our website or services signifies your acceptance of the updated policy.
10. Contact us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Phone: (416) 580-4085Email: honestappliancerepaircanada@gmail.com
Address: 335 Grand Highland Way, Mississauga, ON L4Z 3V6